General Information
Water meters are read near the end of each month. Bills are mailed out on the 20th and are due on the 10th of each month.
For questions or to report a leak, call Crossroads Utility Services at (512) 246-1400.
Bills for sewer service will be computed based on the lesser of (i) the average amount of water used by the customer during the winter season based upon the average of the monthly readings of the customer's water meter during the winter-averaging period, or (ii) the customer's actual water usage. If a separately-metered single family residential dwelling unit does not have an acceptable history of water usage during the averaging period, the customer's monthly sewer bill will be based on the lesser of (i) 8,000 gallons, or (ii) the customer's actual water usage.
Quick links
Trash & Recycle Services
The basic service rate includes pickup of trash (solid waste) and recycling. Solid waste is picked up each Friday; materials separated for recycling are picked up every other week. The official collection time is 7:00am although trucks may be working throughout the neighborhoods until 3:00pm. If your trash is not at the curb when the truck goes by it will not be picked up!
Do not pile bulky waste curbside unless you have notified TDS that you need a bulky waste pickup. You must call TDS Customer Care at 1-800-375-8375 to schedule a bulky pickup at least 5 days in advance of your regular pickup day.
Each household will receive two curbside bulky waste pick-ups per calendar year at no charge. Additional pickups must be arranged through TDS Customer Care for an additional fee.
Bulky waste - Stoves, hot water heaters, washing machines, clothes dryers, and furniture; other large household waste material that do not contain coolants or hazardous materials; bags of leaves or other yard waste.
Bundle – Tree, shrub and brush trimmings securely tied together, forming an easily handled package, not exceeding four feet in length or 40 pounds in weight.
If you have a problem or question regarding solid waste pickup please call TDS at (512) 421-1360.
Texas Disposal Systems
If you haven't yet downloaded the TDS Waste Wizard app, this would be a great time to do so. The app, available for both iOS and Android, offers alerts of any changes or disruptions in service. It also shows the schedule so you don t have to look out your door to see if your neighbors have put out their carts when unsure of the service day.
For more information or to get the app go to https://www.texasdisposal.com/waste-wizard/. All you need to do is select how you'd like to be notified by selecting the "get a reminder" tab and following the prompts.
Residential Service Fees
effective 1/1/23
Surcharge: Prorated on total number of customers each month
Basic service rate
$37.00
Sewer rate (Per 1,000 gal.)
$6.89
Water rates (Per 1,000 gal.)
0 - 7,000 gallons - $5.08
7,001 - 12,000 gallons - $5.91
12,001 - 17,000 gallons - $6.69
over 17,000 gallons - $7.59
Establishing Water Service
Contact the offices of the Water Manager for information on how and where to apply for service. You can download the District's Service Application here.
Application Fee
The District charges a $36.00 non-refundable application fee at the time service is requested and an account is opened.
Security Deposit
A refundable security deposit of $150.00 is required to establish service. Upon account termination your deposit will be applied against any unpaid balance and the remainder, if any, will be returned to you within 90 days.
Payment
Rate Order
The District's complete ORDER ESTABLISHING SERVICE RATES, CHARGES AND TAP FEES AND ADOPTING GENERAL POLICIES WITH RESPECT TO THE DISTRICT'S WATER, WASTEWATER AND DRAINAGE SYSTEMS ("Rate Order").