Utilities

General Information

Water meters are read near the end of each month. Bills are mailed out on the 20th and are due on the 10th of each month.

For questions or to report a leak, call Crossroads Utility Services at (512) 246-1400.

Bills for sewer service will be computed based on the lesser of (i) the average amount of water used by the customer during the winter season based upon the average of the monthly readings of the customer's water meter during the winter-averaging period, or (ii) the customer's actual water usage. If a separately-metered single family residential dwelling unit does not have an acceptable history of water usage during the averaging period, the customer's monthly sewer bill will be based on the lesser of (i) 8,000 gallons, or (ii) the customer's actual water usage.

Quick links

Trash & Recycle Services

Residential Service Fees

Payment

Trash & Recycle Services

The basic service rate includes pickup of trash (solid waste) and recycling. Solid waste is picked up each Friday; materials separated for recycling are picked up every other week. The official collection time is 7:00am although trucks may be working throughout the neighborhoods until 3:00pm. If your trash is not at the curb when the truck goes by it will not be picked up!

Do not pile bulky waste curbside unless you have notified TDS that you need a bulky waste pickup. You must call TDS Customer Care at 1-800-375-8375 to schedule a bulky pickup at least 5 days in advance of your regular pickup day.

Each household will receive two curbside bulky waste pick-ups per calendar year at no charge. Additional pickups must be arranged through TDS Customer Care for an additional fee.

Bulky waste - Stoves, hot water heaters, washing machines, clothes dryers, and furniture; other large household waste material that do not contain coolants or hazardous materials; bags of leaves or other yard waste.

Bundle – Tree, shrub and brush trimmings securely tied together, forming an easily handled package, not exceeding four feet in length or 40 pounds in weight.

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If you have a problem or question regarding solid waste pickup please call TDS at (512) 421-1360.

Texas Disposal Systems

If you haven't yet downloaded the TDS Waste Wizard app, this would be a great time to do so. The app, available for both iOS and Android, offers alerts of any changes or disruptions in service. It also shows the schedule so you don t have to look out your door to see if your neighbors have put out their carts when unsure of the service day.

For more information or to get the app go to https://www.texasdisposal.com/waste-wizard/. All you need to do is select how you'd like to be notified by selecting the "get a reminder" tab and following the prompts.

Residential Service Fees

effective 1/1/23

Surcharge: Prorated on total number of customers each month

  • Basic service rate

    $37.00

  • Sewer rate (Per 1,000 gal.)

    $6.89

  • Water rates (Per 1,000 gal.)

    0 - 7,000 gallons - $5.08
    7,001 - 12,000 gallons - $5.91
    12,001 - 17,000 gallons - $6.69
    over 17,000 gallons - $7.59

Establishing Water Service

Contact the offices of the Water Manager for information on how and where to apply for service. You can download the District's Service Application here.

Application Fee

The District charges a $36.00 non-refundable application fee at the time service is requested and an account is opened.

Security Deposit

A refundable security deposit of $150.00 is required to establish service. Upon account termination your deposit will be applied against any unpaid balance and the remainder, if any, will be returned to you within 90 days.

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Payment

BY MAIL

Your Northtown MUD utility payment with payment stub should be mailed to:
Northtown MUD
PO Box 676664
Dallas, Texas 75267-6664

IN PERSON

You can also pay your bill in person at the offices of Crossroads Utility Services located at

DISTRICT NAME
P.O. BOX 8009
ROUND ROCK, TX 78683-8009

Monday through Friday between the hours of 8:00am and 5:00pm. Payment may be made by cash, check, money order, cashiers check, debit or credit card.

DROPBOX

For your convenience, a payment drop box is provided in the Northtown MUD Administrative Office parking lot. Please enclose the payment stub, check, cashiers check or money order. NO CASH PLEASE. Payments are collected every business morning and posted to your account Monday through Friday (excluding holidays).

BY PHONE

To pay by phone, call Crossroads Utility Services at (512) 246-1400. Office hours are Monday through Friday, 8:00am to 5:00pm. You may use a credit card (Master Card, Visa, Discover) or debit card.

ONLINE PAYMENT AND ACCOUNT ACCESS

Your balance, amount due, monthly usage and billing history are available to you any time of the day or night including weekends at https://crossroadsus.epayub.com.

BY A BILL PAY SERVICE

When paying using a bill pay service, the payment stub is not included so it is critical that the COMPLETE account number is clearly stated on the check. Your full account number is located on your statement and consists of 15 numbers starting with 70635-0 followed by 9 more numerals. Adding your account number will ensure that your payment is posted promptly and correctly to your account.

AUTOMATE YOUR MONTHLY PAYMENTS

If you want to initiate automatic monthly payments using a credit/debit card, you may do so online or by contacting Crossroads at (512) 246-1400. This option assures that your payment will be posted by the due date every month. You may set up an online account with your e-mail address to receive verification of payment. (If you are already using Crossroads' automatic payment option, you will not need to do anything extra.)

You may also choose to pay using e-check or ACH. You will need to go online and register your account. To pay by e-check, or electronic check, you may go to the website each month and enter your routing number and bank account number along with other information for processing. If you wish, you may use the ACH option to have your payment automatically drafted directly from your bank account each month. All e-checks and ACH payments will incur a $1.00 transaction fee.

Late Payment Penalty

A late payment charge of 10% of the unpaid balance will be due for any bill that is not paid on or before the due date.

If your residential utility service is terminated for non-payment you must pay a $40 administrative fee and an additional security deposit of $150 for each termination before service will be restored. These fees and deposits apply if you fail to pay all past-due amounts by the time and date specified on the notice of disconnection, even if your service has not been physically disconnected.

Commercial Customers, Builders and Developers

Contact the Crossroads Utilities Services Office at 512-246-1400.

Rate Order

The District's complete ORDER ESTABLISHING SERVICE RATES, CHARGES AND TAP FEES AND ADOPTING GENERAL POLICIES WITH RESPECT TO THE DISTRICT'S WATER, WASTEWATER AND DRAINAGE SYSTEMS ("Rate Order").