Northtown Municipal Utility District photo montage header
MUD Board of Directors Utility Service and Rate Information District Parks and Trails District Maps Frequently Asked Questions MUD Documents, Announcements and Other Publications Photographs Around the District Links and Telephone Numbers of Interest
Welcome to the Northtown Municipal Utility District Website

The Northtown Municipal Utility District was created in 1985. Its approximately 1224 acres lie just east of Interstate 35 between Austin and Pflugerville, bounded by Howard Lane to the south and Highway 685/Dessau Road to the east.

The district includes the Northtown Park, Meadow Pointe, Wildflower, Settler's Meadow (The Trails at Sunset Ridge), The Lakes at Northtown, and the Brookfield neighborhoods, a new elementary school, several parks and ponds, a hike and bike trail, and still has room to grow. Future development may include The Village at Northtown neighborhood, more multi-family residences, light retail, and even a fire/EMS station.

Every effort has been made to ensure that the information provided on this site is accurate. This information is provided for your convenience only and does not override any part of the official records and documents of the District.

The monument at the entrance to the Northtown Park subdivision (the earliest Northtown neighborhood).

Pflugerville COVID-19 Testing Location

Northtown Municipal Utility District Coronavirus (COVID-19) Update

UNTIL FURTHER NOTICE, ALL FUTURE BOARD OF DIRECTORS MEETINGS WILL BE HELD VIA TELEPHONE CONFERENCE CALL PURSUANT TO SECTION 551.125, TEXAS GOVERNMENT CODE, AS MODIFIED TEMPORARILY BY GOVERNOR GREG ABBOTT, AND THE RELATED GUIDANCE FROM THE OFFICE OF THE TEXAS ATTORNEY GENERAL, IN CONNECTION WITH THE GOVERNOR'S COVID-19 DISASTER PROCLAMATION.

Please read the agenda for items to be covered and instructions on how you may participate.

All Northtown parks were closed to all activities beginning on the evening of Thursday, July 2, 2020. This is in keeping with Travis County's parks closures.

Open effective 3/10/21 without restrictions. Use at your own risk, with social distancing, please:
  • Disc Golf
  • Dog Park
  • Playgrounds
  • Soccer fields
  • Fitness Stations
  • Sand Volleyball
  • Pavilion
  • Drinking Fountains
Remaining Closed, due to plumbing damage:
  • Restrooms
Crossroads Utility Services Coronavirus (COVID-19) Update

Effective Monday, September 28, 2020, the Crossroads Utility Services, LLC customer service lobby at 2601 Forest Creek Drive, Round Rock, TX will be open for walk-in business.

Customers who wish to pay their utility bill or apply for service should visit www.crossroadsus.com and select their District under “Pay My Bill” and locate their District and make payment online. PLEASE NOTE: Crossroads has implemented a new system to pay your utility bill. Details are in your July bill.

We apologize for the inconvenience and appreciate your patience.

Texas Disposal Systems Coronavirus (COVID-19) Update

If you haven't yet downloaded the TDS Waste Wizard app, this would be a great time to do so. The app, available for both iOS and Android, offers alerts of any changes or disruptions in service. It also shows the schedule so you don’t have to look out your door to see if your neighbors have put out their carts when unsure of the service day.

For more information or to get the app go to https://www.texasdisposal.com/waste-wizard/. All you need to do is select how you'd like to be notified by selecting the "get a reminder" tab and following the prompts.

NOTICE: Due to the increased volume of solid waste being left for pickup as Shelter-At-Home meets Spring Cleaning, Northtown MUD is allowing TDS to temporarily extend their collection hours until 7pm.

District News

Notice of District events is normally posted on the neighborhood entryway signs, and also published on your utility bill when possible. In special cases an announcement or notice may be mailed directly to every residence.

Bulky Waste Collection -- Reminder of Changes in Policies and Procedures

Although the first Saturday of the month has traditionally been your bulky waste pickup day, TDS will NOT pick up your bulky items left curbside any longer.

Do not pile bulky waste curbside unless you have notified TDS that you need a bulky waste pickup. You must call TDS Customer Care at 1-800-375-8375 to schedule a bulky pickup at least 5 days in advance of your regular pickup day.

Each household will receive two curbside bulky waste pick-ups per calendar year at no charge. Additional pickups must be arranged through TDS Customer Care for an additional fee.

Bulky waste - Stoves, hot water heaters, washing machines, clothes dryers, and furniture; other large household waste material that do not contain coolants or hazardous materials; bags of leaves or other yard waste.

Bundle – Tree, shrub and brush trimmings securely tied together, forming an easily handled package, not exceeding four feet in length or 40 pounds in weight.

Theft & Burglary Prevention Tips:
- Lock all back gates & house doors.
- Remove items from cars left outdoors & lock car doors.
- Keep garage doors closed.
- Immediately report any suspicious activity to 9-1-1.

Construction Updates:
New infrastructure such as roads, water and sewer lines, etc. are not built by the MUD. Each developer puts in the infrastructure needed to serve their housing or retail projects and is responsible for the schedule of such work.
The weather and construction conditions are very dynamic, but monthly updates are available in the Engineer's Report section of the meeting packets.

The Dog Park will be closed during inclement weather and while grounds are wet.

Water Conservation Schedule -- Stage 1 Restrictions

The Northtown MUD is obligated by its water agreement with the City of Austin to honor and assist with all water conservation efforts.

  • Odd-numbered residential addresses: outdoor watering on Wednesday and Saturday only.
  • Even-numbered residential addresses: outdoor watering on Thursday and Sunday only.
  • Watering is not allowed between 10 a.m. and 7 p.m.
  • Exception: watering by hand is allowed at any time.
More information on water use restrictions can be found in the District's Drought Contingency Plan
and on the City of Austin's Water Conservation page.

Reward
The Northtown Municipal Utility District Board of Directors hopes that you have noticed the many improvements that are being made in your parks and parkland, as well as the sound-barrier fencing along Howard Lane, McCallen Pass (Heatherwilde Blvd) and Greinert Drive. In time Northtown will have a first-class park system. Amenities already include a pavilion, dog parks, ball fields, trails and playscapes. Unfortunately, some people don't appreciate nice parks and don't want you to enjoy them either. Graffiti has been sprayed on many surfaces including park structures, signs and trees, and other damage has been reported as well.

The Northtown MUD offers a reward of up to $500 for information leading to the arrest and prosecution of any person vandalizing or otherwise committing a crime against District property, including parks and park fixtures, signs, and utility facilities. Multiple awards will be paid for multiple perpetrators. The Northtown MUD will prosecute any person identified as engaging in criminal activity on or against any District property. The District will also seek restitution and damages, including the cost of any reward(s) paid, from any person convicted of damaging District property.

Please report suspicious activity to the Travis County Sheriff's Office.
ONLINE ACCOUNT INFO & BILL PAYMENT

Your balance, amount due, monthly usage and billing history are available to you any time of the day or night including weekends. Go to www.crossroadsus.com and follow the easy instructions by clicking "PAY MY BILL".

More information is available here.

 
Meeting Place and Dropbox Location

New meeting place and dropbox location at 1421 Wells Branch Parkway.

The Northtown MUD Board of Directors meet at:

Northtown MUD Administrative Office
Wells Branch Tech Center
Building One, Suite 106
1421 Wells Branch Parkway
Pflugerville, TX 78660


Board meetings are held on the 4th Tuesday of each month at 5:45pm.
The MUD's administrative office (for convenants and maintenance) is located at this address.

A new free-standing dropbox for utility payments is located in the parking lot at this location.
NOTE: The personnel at this location do not have your customer account information and can not accept payments nor answer any water, wastewater, trash, or billing questions. You must continue to go to the offices of Crossroads Utility Services for all billing and payment activities.

Restrictive
Covenant
Corner

Is your grass running over the curb? Are your flowerbeds weeded? Are your shrubs pruned?
With the arrival of summer, your neighbors are in the yard, working to preserve not only their investment, but your investment as well. Won't you join them?
Part of being a good neighbor is keeping your residence looking nice. It's important because a well-kept lawn is required by your Restrictive Covenants. Restrictive Covenants are legally enforceable promises you made when you purchased the property. If you are a renter, your landlord is required to make sure you abide by these promises.
So be a good neighbor. Check your lawn and make sure it is mowed, edged, and weed free, and your shrubs are pruned.

You can write or email the District's Covenant Coordinator with any questions about restrictive covenants or complaints about other properties.
Contact Us

Mailing Address:

Northtown Municipal Utility District
c/o Armbrust & Brown, L.L.P.
100 Congress Avenue, Suite 1300
Austin, Texas 78701
Email and Telephone:

You can contact the Board of Directors by mail or email. The District's Manager can be reached by mail, email or telephone.
Click here for information on how to contact us.
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