FAQs

The district's basic service fee includes the water connection, solid waste pickup, and the first 1,000 gallons of wastewater. Charges for water usage are based on the number of gallons used and are broken into several rate categories. Detailed information about the district's residential and commercial policies, rates, fees and service charges may be found in the district's Rate Order.

Your Northtown MUD utility payment should be mailed to the address on the bill. You can also pay your bill in person at the offices of Crossroads Utility Services. For your convenience, a payment dropbox is provided at the Northtown MUD Administrative Office, 700 E. Wells Branch Parkway.

Apply at the Crossroads Utility Services offices for water, wastewater and solid waste services.

New customers must complete an application and pay a deposit to establish service. This security deposit will be refunded when the account is closed and there is no balance due. There is also a non-refundable application fee.

If your residential utility service is terminated for non-payment you must pay a $40 reconnection fee and an additional security deposit of $150 for each termination before service will be restored. These fees and deposits apply if you fail to pay all past-due amounts by the time and date specified on the notice of disconnection, even if your service has not been physically disconnected.

The district's management offices at Crossroads Utility Services are open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Emergency service calls to 335-7580 are answered 24 hours a day.

Contact the District's management office at (512) 246-1400 or you can send an email to email Manager@northtownmud.org

Call the district's management offices at (512) 246-1400 as soon as possible.

For most Northtown residences, the electric services are provided by the City of Austin and are not controlled or managed by the district. A choice of carriers may be available to residents living closest to Pflugerville.

Other services, such as telephone, cable and residential gas, are likewise provided by local utilities which are distinct and separate from the district.

For most Northtown residences, the electric services are provided by the City of Austin and are not controlled or managed by the district. A choice of carriers may be available to residents living closest to Pflugerville.

Other services, such as telephone, cable and residential gas, are likewise provided by local utilities which are distinct and separate from the district.

Solid waste is picked up on Fridays. When you sign up for water service the District's solid waste contractor (Texas Disposal Systems) is notified that you are a new customer and will deliver your trash bin. You should call TDS at 421-1340 if you need more than one garbage container or have other questions about trash or recycling. TDS has created a recycling guidelines poster (.pdf) that illustrates what they will and will not accept for recycling.