Welcome to the Northtown Municipal Utility District Website
The Northtown Municipal Utility District was created in 1985. Its approximately 1224 acres lie just east of Interstate 35 between Austin and Pflugerville, bounded by Howard Lane to the south and Highway 685/Dessau Road to the east.
The district includes the Northtown Park, Meadow Pointe, Wildflower, Settler's Meadow (The Trails at Sunset Ridge), The Lakes at Northtown, and the Brookfield neighborhoods, a new elementary school, several parks and ponds, a hike and bike trail, and still has room to grow. Future development may include The Village at Northtown neighborhood, more multi-family residences, light retail, and even a fire/EMS station.
Every effort has been made to ensure that the information provided on this site is accurate. This information is provided for your convenience only and does not override any part of the official records and documents of the District.
Notice of District events is normally posted on the neighborhood entryway signs, and also published on your utility bill when possible. In special cases an announcement or notice may be mailed directly to every residence.
Crossroads Customer Service offices will be closed:
Monday, December 25
Tuesday, December 26
Monday, January 1
Tuesday, January 2
For a water or wastewater emergency, the on-call 24/7 response team is ready to assist at 512-246-1400.
Northtown district office will be closed
Monday, December 25 and Tuesday, December 26
Bulky Waste Collection -- Reminder of Changes in Policies and Procedures
Although the first Saturday of the month has traditionally been your bulky waste pickup day, TDS will NOT pick up your bulky items left curbside any longer.
Do not pile bulky waste curbside unless you have notified TDS that you need a bulky waste pickup. You must call TDS Customer Care at 1-800-375-8375 to schedule a bulky pickup at least 5 days in advance of your regular pickup day.
Each household will receive two curbside bulky waste pick-ups per calendar year at no charge. Additional pickups must be arranged through TDS Customer Care for an additional fee.
Bulky waste - Stoves, hot water heaters, washing machines, clothes dryers, and furniture; other large household waste material that do not contain coolants or hazardous materials; bags of leaves or other yard waste.
Bundle – Tree, shrub and brush trimmings securely tied together, forming an easily handled package, not exceeding four feet in length or 40 pounds in weight.
Clean-Up Days – The Northtown MUD will no longer be holding Clean Up Days each June. This change was approved by the Board of Directors at the July 25, 2017 meeting by request of a number of residents and at the recommendation of the solid-waste subcommittee.
Although this has typically been a fun and productive event for residents and District staff, some folks were very abusive to staff and overfilled the containers during and after the event. Out-of-district persons were also dumping items in and around the dumpsters, bypassing staff and helpers.
The unsightly articles left around the dumpsters were an eyesore for nearby residents.
Going forward each NT resident will have 2 curbside bulky pickups per calendar year. The District encourages residents to call TDS to arrange curbside pickups and get instructions for bundling or preparing items for picked up.
Theft & Burglary Prevention Tips:
- Lock all back gates & house doors.
- Remove items from cars left outdoors & lock car doors.
- Keep garage doors closed.
- Immediately report any suspicious activity to 9-1-1.
New infrastructure such as roads, water and sewer lines, etc. are not built by the MUD. Each developer puts in the infrastructure needed to serve their housing or retail projects and is responsible for the schedule of such work.
The weather and construction conditions are very dynamic, but monthly updates are available in the Engineer's Report section of the meeting packets.
District Fencing Upgrades and New Installations
Over the last year, the District has been developing plans to replace/upgrade various fences located throughout the District (see map). Residents who are adjacent to any fence project will have a District owned/maintained fence located on District property installed. The District WILL NOT be removing your fence. Residents will still be required to maintain their fences in accordance with their Home Owners Association requirements. The District anticipates the project will start construction in July or August of this year.
Auguest 2017 letter to residents regarding fence project (.pdf).
The winter averaging period will begin this year on November 29, 2017 and will end on February 28, 2018. Winter averaging is a good time to practice water conservation. It's also a great time to observe all outdoor watering restrictions.
What's winter averaging all about? During the winter months, most residential water usage is for households -- cooking, bathing, laundry, and such, and not for outside uses such as car washing, lawn watering and keeping the pool filled. Your base wastewater charge for the upcoming year is calculated according to how much water you use during these three months.
Reduce your outside watering during winter averaging and you can save money all year long!
(More information on winter averaging here.)
Water Conservation Schedule -- Stage 1 Restrictions
The Northtown MUD is obligated by its water agreement with the City of Austin to honor and assist with all water conservation efforts.
and on the City of Austin's Water Conservation page.
The Northtown Municipal Utility District Board of Directors hopes that you have noticed the many improvements that are being made in your parks and parkland, as well as the sound-barrier fencing along Howard Lane, McCallen Pass (Heatherwilde Blvd) and Greinert Drive. In time Northtown will have a first-class park system. Amenities already include a pavilion, dog parks, ball fields, trails and playscapes. Unfortunately, some people don't appreciate nice parks and don't want you to enjoy them either. Graffiti has been sprayed on many surfaces including park structures, signs and trees, and other damage has been reported as well.
The Northtown MUD offers a reward of up to $500 for information leading to the arrest and prosecution of any person vandalizing or otherwise committing a crime against District property, including parks and park fixtures, signs, and utility facilities. Multiple awards will be paid for multiple perpetrators. The Northtown MUD will prosecute any person identified as engaging in criminal activity on or against any District property. The District will also seek restitution and damages, including the cost of any reward(s) paid, from any person convicted of damaging District property.
Please report suspicious activity to the Travis County Sheriff's Office.
Meeting Place and Dropbox Location
The Northtown MUD Board of Directors meet at:
Northtown MUD Administrative Office
Wells Branch Tech Center
Building One, Suite 106
1421 Wells Branch Parkway
Pflugerville, TX 78660
Board meetings are held on the 4th Tuesday of each month at 5:45pm.
The MUD's administrative office (for convenants and maintenance) is located at this address.
A new free-standing dropbox for utility payments is located in the parking lot at this location.
NOTE: The personnel at this location do not have your customer account information and can not accept payments nor answer any water, wastewater, trash, or billing questions. You must continue to go to the offices of Crossroads Utility Services for all billing and payment activities.
Is your grass running over the curb? Are your flowerbeds weeded? Are your shrubs pruned?
With the arrival of summer, your neighbors are in the yard, working to preserve not only their investment, but your investment as well. Won't you join them?
Part of being a good neighbor is keeping your residence looking nice. It's important because a well-kept lawn is required by your Restrictive Covenants. Restrictive Covenants are legally enforceable promises you made when you purchased the property. If you are a renter, your landlord is required to make sure you abide by these promises.
So be a good neighbor. Check your lawn and make sure it is mowed, edged, and weed free, and your shrubs are pruned.
You can write or email the District's Covenant Coordinator with any questions about restrictive covenants or complaints about other properties.
Northtown Municipal Utility District
c/o Armbrust & Brown, L.L.P.
100 Congress Avenue, Suite 1300
Austin, Texas 78701
Email and Telephone:
You can contact the Board of Directors by mail or email. The District's Manager can be reached by mail, email or telephone.
Click here for information on how to contact us.
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